FREE SHIPPING ON ORDERS OVER $500 (Does not include DBA Orders)

Return Policy


Please choose your items carefully - we want you to enjoy your merchandise as soon as you receive your order.

Custom Embroidered or Printed Items (with Your Name or DBA Logo) are not eligible for return.     Personalized items cannot be returned unless they are faulty, or do not match what you ordered.

We'll refund your online purchase if you;

  • Return or exchange any unopened item with the original tag(s) attached in it's original condition and packaging.
  • Include a copy of your order number, name, address and phone number.
  • Please ship by a trackable shipping method, we cannot provide a refund if the item is not received
  • Return within 30 days of the delivery date.

Repack the product with all of its original packaging and return it to:

C21 Promo Shop Returns
60 SE Main St
Portland OR 97214


If you would like to make an exchange, please include a note letting us know what you would like.

If your return or exchange is not due to our error, a shipping charge will apply.

Shipping charges are not refundable.  In the event of a return, the shipping charges will be deducted for your refund.   If your order qualified for free shipping, the actual shipping charges will be deducted from your refund.